Resources

A safety plan template for frontline workers

This toolkit has been developed to help frontline workers understand why people with complex needs may find it difficult to engage with traditional care packages. It offers practical, trauma-informed strategies to build trust, reduce barriers and support flexible, person-led approaches. The toolkit emphasises relationship-based care, consistent staffing, and collaboration across agencies, encouraging shared notes, multidisciplinary…

This guide supports Westminster staff working across the rough sleeping pathway by outlining detox, rehab, and accommodation options for residents affected by substance use. It helps staff plan personalised recovery pathways, with a focus on continuity of care and preventing repeat homelessness. It also explains key steps to ensure Housing Benefit is correctly managed when…

An information sheet for staff supporting a client through grief

An information sheet for someone experiencing grief

This factsheet explains assistive technology options available in Westminster to help people experiencing homelessness stay safe and independent. It includes how to access items like fall sensors and medication reminders through support services.

This is presented as a 2-sided printable resource that can be folded

We have permission from the Australian Alcohol and Drug Foundation to use their Easy read document on Getting help for your alcohol or drug use. This cover sheet directs you to the document and also includes the contact details for support services in Westminster that should replace the contacts in the document.

This is a visual poster highlighting key warning signs to watch for when working with dependent drinkers, such as increased self-neglect, medical emergencies, or financial exploitation. It serves as a quick reference tool to identify when further intervention or escalation is needed​ – print it out and make it available for staff to refer to…

This comprehensive guide is designed to support frontline workers in managing risks associated with high alcohol consumption among vulnerable individuals. It covers practical strategies for addressing medical emergencies, improving communication, and creating safety plans to minimise harm​.  There is also an alcohol safety plan included as an appendix, which staff can use to plan for…

This document provides information on how to best deal with scabies in services.